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DELIVERY POLICY
WE HAVE STANDARD SHIPPING RATES. HOWEVER, IF YOUR PARCEL IS LARGE OR YOUR LOCATION IS SITUATED AS TO ESCALATE THE STANDARD SHIPPING PRICE WE WILL QUOTE YOU ON NEW SHIPPING PRICE OR REFUND YOUR ORDER
We can also ship Internationally.
How does our international shipping work?
1. You need to do an order in our online store.
2. Pay for your order.
3. After we have received your payment, we will pack your order.
4. We will contact you and provide you with shipping options for example: Do you want to insure your package, How fast do you want it, Cost?, Door to door shipping or via Post-office...We will discuss the options via email with you.
4. We will then submit your parcel to any shipping method you choose or options we may present.
5. We then invoice you for the shipping that you can do with Credit Card or EFT.
6. Then we ship.
7. If at any point you feel that the shipping charges are to much or you want to cancel, we will refund your order.
Please note that shipping international my have extra charges to you , depending on your country of destination, Import tax and clearance fees
How long will it take to receive my order?
2-4 Days
What happens if I don't receive my package?
All packages will have tracking numbers.
StilFishing will follow up with the courier company or post office should you not receive your package.
Once we have found the problem, we will resend your parcel.
Will I have to pay any taxes or import duties?
For deliveries within South Africa, VAT is included in the price and there are no duties applicable.
For international deliveries, no South African VAT is charged; however, you may need to pay additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
Defective Products?
We at Stil Fishing want you to be completely satisfied with your purchase. The product is deemed defective either from the manufacturer or from us. All products should be shipped back to StilFishing where we will do quality control as follows: If Considered defective through our Stil fishing standards we would immediately ship your replacement or refund your money or contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received. We will do our utmost best to satisfy and make sure you have the best fishing shopping experience.
WE HAVE STANDARD SHIPPING RATES. HOWEVER, IF YOUR PARCEL IS LARGE OR YOUR LOCATION IS SITUATED AS TO ESCALATE THE STANDARD SHIPPING PRICE WE WILL QUOTE YOU ON NEW SHIPPING PRICE OR REFUND YOUR ORDER
We hold the right to cancel your order and refund your payment for any reason , wether related to stock, price or any reason we might have.
